What is the shipping time for my order?

We ship all orders with USPS Priority Mail. This is 1-3 business days depending on your address. Orders received before 3:00 pm CST are shipped out the same day.

Can I track my order?

Yes, we ship all packages through the USPS and a tracking number will be sent to the email you provided at checkout.

How do I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at info@OkiHandcrafed.com. We ship orders the same day if it is received before 3:00 pm CST. Once the order has shipped it will not be able to be canceled.

Where are your products made?

Everything you see is hand made and packaged in Sterling, Illinois

My product was damaged during shipping

We're sorry to hear that. We go through rigorous efforts to ensure your items arrive in perfect shape. Please email us at info@okihandcrafted.com and attach photos of your damaged item. We will work together to get a replacement out to you.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Still no luck? We can help!

Submit a request

Contact us and we’ll get back to you as soon as possible.

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