FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

We ship all orders using USPS Priority Mail. 
  • This is usually 1-3 business days depending on your address. 
  • Orders received before 2:00 pm (cst) are shipped out the same day.
  • Shipping costs vary depending on weight and location.
  • A tracking number will be sent to the email/phone you provide at checkout 

 

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at info@OkiHandcrafed.com. We ship orders the same day if it is received before 2:00 pm CST. Once the order has shipped it will not be able to be canceled.

 

My product was damaged during shipping

We're sorry to hear that. We go through rigorous efforts to ensure your items arrive in perfect shape. Please email us at info@okihandcrafted.com and attach photos of your damaged item. We will work together to get a replacement out to you. 

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

We have a 20-day return policy, which means you have 20 days from the date of delivery to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at info@okihandcrafted.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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